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Covid-19 Update
- Suspension of Points Bank Services -
Understandably efforts by governments around the world to contain the Coronavirus have had a massive impact on travel with border closures, isolation requirements and the like bringing international travel to a standstill.
Demand for the services of Points Bank, particularly managing the redemption of frequent flyer points, has similarly reduced to near zero and has remained that way since early March. We have watched and monitored the situation trying to anticipate a return to non-essential international travel, but unfortunately such a time now appears unlikely until late 2020 at best.
For this reason we have made the decision to suspend the services offered by Points Bank until further notice. This will also have the effect of closing access to the Points Bank system previously allowing you a single consolidated view of your points balances, and the ability to request redemptions.
The suspension will be effective 1st May 2020.
For existing bookings made by Points Bank on your behalf that require change or cancellation after this date please contact the airline directly.
Until then we wish you the best in these challenging times and will keep you informed when Points Bank services are resumed.
Demand for the services of Points Bank, particularly managing the redemption of frequent flyer points, has similarly reduced to near zero and has remained that way since early March. We have watched and monitored the situation trying to anticipate a return to non-essential international travel, but unfortunately such a time now appears unlikely until late 2020 at best.
For this reason we have made the decision to suspend the services offered by Points Bank until further notice. This will also have the effect of closing access to the Points Bank system previously allowing you a single consolidated view of your points balances, and the ability to request redemptions.
The suspension will be effective 1st May 2020.
For existing bookings made by Points Bank on your behalf that require change or cancellation after this date please contact the airline directly.
Until then we wish you the best in these challenging times and will keep you informed when Points Bank services are resumed.