Frequently asked questions

Learn about Points Bank

1What does Points Bank offer me?
Think of Points Bank as your personal points manager where you can view all of your frequent flyer points easily in one place. You’ll only ever need a single password to view your reward programs, and when it comes time to redeem your points, our experts can extract the maximum possible benefit for you.

Click here to sign up.
2Which Frequent Flyer Programs can I upload?
You can select from over 100 of the most popular frequent flyer programs.

Currently American Airlines, Delta Airlines and United programs are not available through Points Bank.
3Can I share my points?
Yes! Using our 'Share programs' facility.

Sharing programs is a great way to maximise your friends and family's points. You can select who you want to share program information with, how much information you want to share, and for how long. Perfect when you are planning to transfer points between eligible program members. And yes you can stop sharing at any time!

Eligibility is governed by the terms and conditions of each program. Where permitted it means the points can be pooled or aggregated in order to achieve the redemption ticket you are after. 

To share your points, simply sign up to Points Bank and follow the instructions on the 'Shared Programs' tab.

How much does it cost to use Points Bank?

Registering and using Points Bank is free. You can sign up and upload your program details with no limitations.
2Redeeming points
If you choose to redeem your points for travel-related services with Points Bank, the fees to cover the services are below. There are no up-front costs or hidden charges.

Australian Dollars – Inclusive of GST
Domestic Booking Fee Per Ticket$55
International Trip Plan (1 or more travellers)$110
International Booking Fee Per Ticket$110
Amendment Fee Per Ticket$55

So if you are looking for two people travelling return to Europe, we would charge a once-off trip planning fee of $110 where we research the best options for you, and then 2 x $110 booking fee per ticket. A total of $330 to save you the time and effort of doing it yourself, plus we can probably get you a better deal.
3Buying points
There is no fee to buy points.

Redeem or Buy Points

1How do I redeem my points via Points Bank?
Log in to complete a simple ‘Redeem Points’ request outlining where and when you want to travel, and our Points Bank advisors will contact you within one business day. We’ll provide you with the best possible options for you to choose from, and we’ll even book your travel!
2Do I have to use Points Bank to redeem my points?
No. The choice is entirely yours. Use our experienced services or continue to redeem as you do today.
3Do I need to share with Points Bank?
Only if you request us to assist you redeeming points. And even then you can choose how much we see and for how long. In all cases you can immediately stop sharing.
4Why are none of your examples to buy points include economy class?
In our experience this is not a good use of your money. It’s OK to buy points to top-up a program to achieve the necessary economy class award ticket, but not to buy an economy ticket outright.
5How many points do I need?
Register or login to Points Bank to use our Points Calculator.

In addition to the points required most airlines apply extra fees which can vary widely between airlines. These fees usually cover fuel surcharges or government levies. Sometimes these fees can be paid using extra points, sometimes not. Check with your Points Bank advisor for these details.
6What can I use points for?
Whilst your points will usually go furthest on airline award seats, we can help you use points for other travel related services such as booking accommodation, cruises, tours or transfers.

You can even use your points for corporate travel, incentives or gifts. Plus you can buy points.
7Can I use points to offset corporate travel?
Yes you can. We can help you save up to 40% off your corporate travel. Please click here for further information.

Technical issues

1Why do some of my reward programs display as ‘Errored’?

Why do some of my reward programs display as 'Errored'?

The main reason for an errored program is your user name and/or password is incorrect, so Points Bank is unable to validate the account with the provider. First ensure you can log into the provider site directly and that you can see your balance. Next click on the edit link in Points Bank for that Reward Program and re-enter your user name and password/pin for that account. Points Bank will re-attempt to validate the account, this will display as Queued. Once Points Bank validates your account your balance will be displayed. If Points Bank is still unable to validate and displays as errored again please contact us.The other reason could be that the provider has introduced a visual captcha display on their log in page, although Points Bank will still retrieve your points balances, Points Bank is unable to provide auto login into this site. However, please contact us if no balances are displayed.
2Why can’t I log into my reward program automatically using the login link?
On some reward programs the auto login will only work using the Google Chrome desktop web browser. You will be prompted to download a once off Points Bank Chrome desktop extension. Once this is downloaded you will be able to login using Points Bank single sign on.

If you are running Chrome in Incognito mode you will need to tick 'Allow in incognito'.Please contact us if you cannot use auto login on some programs using Chrome browser.Whenever an upgrade of this extension is released, you will need to re-enable this within your Chrome browser. Click on the ! icon at the top right-hand corner to re-enable.
3How secure is my information?
Your security while using Points Bank is very important to us, and we’ve taken all reasonable measures to make sure your personal details are kept safe at all times. All pages that require you to enter your personal information on our site are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon within your browser.

Points Bank advisors cannot see your information unless you specifically give us permission. This is only necessary when you use our redemption services. Importantly we can never see your passwords and PIN’s.